Despite the one positive response in the post showing Howard Schultz’s visit, a larger number of people were unconvinced. “Now the press release can say he visited with partners and heard their concerns,” one cynic commented.
If Schultz was hoping that undergoing a tour of listening sessions would paper over any tensions, he must have been disabused because the meeting turned into a confrontation. More Perfect Union reports that when one barista asked about Starbucks’ continued anti-union strategy, Schultz snapped back, “If you hate Starbucks so much, why don’t you go somewhere else?” This was preceded by Schultz refusing to comment on the recent retaliation against a union effort in Philadelphia.
Of course, More Perfect Union has a certain bias. What is worth noting though is that when the article made its way to the Starbucks subreddit, no one was surprised. “I hope he actually leaves the company in the fall like they said he would,” a supervisor wrote. A coffee master went further, charging Schultz with insufficient love for the company: “Baristas are organizing because we like Starbucks and know it can be a better company than it is right now.” In other words, the people who already see the need for a union are unlikely to be won over by listening sessions that are determined from corporate. Whether this will win over the more undecided has yet to be seen.
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